Increase Repeat Business

Customer Retention

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Keep Your Patients Coming Back

What Is Customer Retention?

In the competitive aesthetic market, retaining clients is more cost-effective and valuable than constantly acquiring new ones. Loyal customers provide steady revenue and act as brand ambassadors. Effective retention strategies keep clients engaged, encouraging repeat business and fostering loyalty to your brand.

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statistics

of future profits for aesthetic clinics often come from 20% of existing clients.

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of clients are more likely to return to an aesthetic clinic that provides loyalty rewards or discounts.

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of clients leave after their first visit if follow-up communication is lacking.

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The Benefits Of A Loyal Clientele

Maximising Revenue Through Client Retention

Increased Revenue

Increased Revenue

Retaining existing clients is often more economical than attracting new ones. Loyal clients are more likely to book repeat appointments, try additional services, and spend more over time, leading to a steady and growing revenue stream.

Enhanced Brand Loyalty

Long-term clients become brand advocates, sharing positive experiences and referring new clients. This word-of-mouth marketing strengthens your clinic’s reputation and attracts new business through trusted recommendations

Client Insights

Improved Client Insights

Established clients provide valuable feedback and insights into their preferences and needs. This allows you to tailor your services and marketing efforts more effectively, ensuring a personalised experience that meets their evolving demands.

A word from our client

They offer not only the services mentioned but also provide unique opportunities and alternative solutions that go beyond the typical scope of a marketing company. Their approach includes perspectives and strategies that are often outside the usual marketing realm, adding significant value and innovation to their service offerings.

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How we work

Customer Loyalty Solutions

Choosing our Customer Retention Services for your clinic provides exceptional benefits. With deep industry knowledge, we deliver custom strategies that resonate with your patients and turn them into brand advocates. Our innovative approach addresses the unique challenges of the aesthetic sector, fostering strong, lasting connections and boosting client commitment and satisfaction.

1. Personalised Communication

We create tailored email campaigns and follow-ups that address individual client needs and preferences, enhancing their experience and encouraging repeat visits.

Regularly gathering and analysing client feedback to identify areas for improvement and address concerns promptly, ensuring your clients always feel valued and heard.

Maintaining active and engaging social media profiles to keep your clients informed, share updates, and interact with them, reinforcing their connection to your clinic and creating a sense of community.

Implementing reward programs or refer-a-friend incentives that offer discounts, special offers, or loyalty points for repeat visits, entices clients to return and engage with your clinic regularly.

1.
Personalised Communication

We create tailored email campaigns and follow-ups that address individual client needs and preferences, enhancing their experience and encouraging repeat visits.

2.
Client Feedback

Regularly gathering and analysing client feedback to identify areas for improvement and address concerns promptly, ensuring your clients always feel valued and heard.

3.
Engagement Through Social Media

Maintaining active and engaging social media profiles to keep your clients informed, share updates, and interact with them, reinforcing their connection to your clinic and creating a sense of community.

4.
Discounts

Implementing reward programs or refer-a-friend incentives that offer discounts, special offers, or loyalty points for repeat visits, entices clients to return and engage with your clinic regularly.

04.
Our Approach

Why Digital Aesthetics for Customer Retention?

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precise targeting

We create bespoke marketing strategies to precisely target your ideal audience, using advanced analytics and market research to guarantee results.

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monthly reports

We provide comprehensive monthly reports that detail the performance and impact of your campaigns with clarity, allowing you to stay informed.

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flexible budget

We understand that every establishment has unique needs. That is why we offer flexible budget options tailored to fit your specific resources.

Most Recent

Customer Story

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The Challenge

Dr Sarah Shah was a start-up bespoke aesthetics business that approached us in December 2012 to help design her brand identity and develop a functional website. The aim was to create a new website and the traffic needed to help the business grow.

The Solution

We conducted thorough research, resulting in the creation of a highly personalised website that highlights Dr Shah’s expertise in aesthetics. We focused on simplicity and ease of navigation, deliberately avoiding overly complicated elements. Since the initial design, the website has been continuously refined to maximise customer enquiries and achieve optimal visibility in search engines. The business now relies on the website for 90% of new business generation, with consistent monthly growth over the past two years.

The Challenge

Dr Sarah Shah was a start-up bespoke aesthetics business that approached us in December 2012 to help design her brand identity and develop a functional website. The aim was to create a new website and the traffic needed to help the business grow.

The Solution

We conducted thorough research, resulting in the creation of a highly personalised website that highlights Dr Shah’s expertise in aesthetics. We focused on simplicity and ease of navigation, deliberately avoiding overly complicated elements. Since the initial design, the website has been continuously refined to maximise customer enquiries and achieve optimal visibility in search engines. The business now relies on the website for 90% of new business generation, with consistent monthly growth over the past two years.

Keep Your Customers Engaged

Contact us for tailored solutions!

Industries we work for

Working Across
Diverse Sectors

With a diverse portfolio spanning GP appointments, hair transplants, hip replacement surgery, and waxing services, we have garnered extensive expertise in marketing across various industries. This invaluable experience allows us to engage with you in a language you understand, providing an intimate understanding of your business and a competitive advantage.

Aesthetic
Aesthetic
⦿ Aesthetic Marketing Professionals
⦿ Aesthetic Clinic Owners
⦿ Aestheticians & Dermatologistst
Details
Dental
Dental
⦿ Dental Digital Experts
⦿ Dentists, Orthodontists, Etc.
⦿ GDC Guidelines Adhered
Details
Healthcare
Healthcare
⦿ Healthcare Practice Marketers
⦿ Doctors, Psychologists, Etc.
⦿ GMC Guidelines Adhered
Details
Wellness
Wellness & Fitness
⦿ Wellness Industry Promoters
⦿ Gyms, Spas & Retreats
⦿ Nutritionists & Dietitians
Details

Testimonials

Clinics managed
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budget managed
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client income
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FAQs

Why Is Customer Retention Important For Health And Aesthetic Clinics?

For health and aesthetic clinics, retaining customers is crucial as it is more cost-effective than acquiring new ones, and loyal customers tend to spend more over time, besides promoting your clinic through word-of-mouth.

Customer engagement is analysed by reviewing client interactions, feedback, and behaviour patterns to understand what keeps them returning, which informs personalised engagement plans and loyalty programs.

Collecting and acting on customer feedback allows clinics to continuously refine and improve their offerings and customer service, ensuring that clients’ needs and expectations are met, enhancing satisfaction and loyalty.

Why Is Customer Retention Important For Health And Aesthetic Clinics?

For health and aesthetic clinics, retaining customers is crucial as it is more cost-effective than acquiring new ones, and loyal customers tend to spend more over time, besides promoting your clinic through word-of-mouth.

How Do You Analyse Customer Engagement In Retention Strategies?

Customer engagement is analysed by reviewing client interactions, feedback, and behaviour patterns to understand what keeps them returning, which informs personalised engagement plans and loyalty programs.

How Can Feedback Improve Customer Retention?

Collecting and acting on customer feedback allows clinics to continuously refine and improve their offerings and customer service, ensuring that clients’ needs and expectations are met, enhancing satisfaction and loyalty.

Enhance Client Loyalty Today

Let us help you boost retention and grow your clinic.

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